Thank you for visiting toys-disney.com, toys-disney.com provides its services to you according to the terms, conditions, and notices set forth in this agreement (the Agreement). Besides, when you use any toys-disney.com service (e.g., Customer Reviews), you are subject to the rules, policies, ,terms, guidelines and conditions applicable to such services, and they are integrated into this Agreement by this reference. toys-disney.com reserves all rights to change this site and these terms and conditions at any time.
Accessing, browsing, or otherwise using the site indicates your agreement to all the terms and conditions in this agreement. Please read this agreement carefully before proceeding.
Your use of the Site and toys-disney.com's services, software and products (collectively the as the “Services” hereinafter) is subject to the terms and conditions contained in this document as well as thePrivacy Policy and any other rules and policies of the Site that toys-disney.com may publish from time to time. This document and such other rules and policies of the Site are collectively referred to below as the “Terms”. By accessing the Site or using the Services, you agree to accept and be bound by the Terms. Please do not use the Services or the Site if you do not accept all of the Terms.
You may not use the Services and may not accept the Terms if (a) you are not of legal age to form a binding contract with toys-disney.com, or (b) you are not permitted to receive any Services under the laws of Hong Kong or other countries / regions including the country / region in which you are resident or from which you use the Services. You acknowledge and agree that toys-disney.com may amend any Terms at any time by posting the relevant amended and restated Terms on the Site. By continuing to use the Services or the Site, you agree that the amended Terms will apply to you.
If toys-disney.com has posted or provided a translation of the English language version of the Terms, you agree that the translation is provided for convenience only and that the English language version will govern your uses of the Services or the Site.
You may be required to enter into a separate agreement, whether online or offline, with toys-disney.com or our affiliate for any Service (“Additional Agreements”). If there is any conflict or inconsistency between the Terms and an Additional Agreement, the Additional Agreement shall take precedence over the Terms only in relation to that Service concerned.
The Terms may not otherwise be modified except in writing by an authorized officer of toys-disney.com.
Disclaimer and Limitation of Liability
Except as otherwise provided in the standard terms of sale that govern the same of each product on this site, this site, the products offered for sale on it and the transactions conducted through it are provided by toys-disney.com on an "as is" basis. toys-disney.com makes no presentations or warranties of any kind, express or implied, as to the operation of the site or the information, content, materials, or products included on this site except as provided here to the full extent permissible by applicable law, toys-disney.com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose, non-infringement, title, quiet enjoyment, data accuracy, and system integration. This site may include inaccuracies, mistakes or typographical errors. toys-disney.com does not warrant that the content will be uninterrupted or error-free. To the maximum extent permitted by law, toys-disney.com will not be liable for any damages of any kind arising from the use of this site, including, but not limited to, indirect, incidental, punitive, exemplary, special, or consequential damages. To the maximum extent permitted by applicable law, toys-disney.com's total liability to you for any damages (regardless of the foundation for the action) shall not exceed in the aggregate the amount of fees actually paid by you to toys-disney.com during the month immediately preceding the act allegedly giving rise to toys-disney.com's liability.
toys-disney.com sticks to tenet of "quality first, customer foremost". We have a QA team to check your order products before they are packed and sent, but sometimes a return or an exchange is necessary. If you are not satisfied with your purchase, please take advantage of our cancellation policy and return policy.
Regarding to the problems not mentioned below, please email to toys-disney@hotmail.com including an explanation and photographs stating the reason for your request.
Cancellation Policy
All of our products can be cancelled until they are shipped. If your order is unpaid, you can easily cancel your order by yourself. If your order has been paid, you can contact our customer service to cancel your order. Once your order has been shipped, it can no longer be cancelled.
Return Policy
We encourage you to go on a thorough check-up when you receive the package, and make sure whether the items are the ones you have specified. If you are going to exchange/return the product, please make sure that they are in the original condition, unused, undamaged and in original package.
We cannot accept the exchange or return after your order has been shipped.
Defective, Damaged, Mis-shipped Items
You are eligible for a partial/full refund or exchange if we shipped you a defective, damaged or mis-shipped item. If you believe your item was damaged during shipping, you must obtain "Proof of Damage" documentation from your delivery carrier, which should be included in your returned package.
Return Process
1. Contact Customer Service (Email Address: toysdisney@hotmail.com) within the requiring time of different products category. Please include an explanation and photographs stating the reason for your return.
2. Once your request has been approved, our customer service will offer you the return address (not the location address or the parcel address). Please send the item back to the return address as soon as possible and then send us the tracking number. Items received unused, undamaged and in original package.
3. All the return item(s) will go through inspections. We will process the refund when we confirm that the product has the problems you mentioned.
Please Note:
We reserve the right not to process the refund if your request not be approved or items returned in unacceptable condition.
Any purchase on toys-disney.com indicates that you have read, understood and agreed with our Cancellation & Return Policy stated above.